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Frequently Asked Questions
Frequently Asked Questions About Ordering, Shipping, and Returns at Salvegate.
At Salvegate, we use only ethically sourced, rare precious stones from Africa, such as diamonds, emeralds, sapphires, and rubies. Our metals include platinum and gold, which are crafted with unparalleled attention to detail and precision by our expert artisans.
Shipping times vary based on location and the shipping method chosen. Standard shipping typically takes 3-5 business days, while expedited options are available. Shipping costs are calculated at checkout and may vary based on the destination and package weight.
We offer a 30-day return policy on unworn and undamaged items. If you are not satisfied with your purchase, you can return it within 30 days of receiving the order for a full refund or exchange. Please refer to our Return Policy page for detailed instructions.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s website.
Yes, we specialize in creating bespoke jewelry pieces that are tailored to your unique needs and preferences. Our team of expert designers and artisans will work closely with you to bring your vision to life, using only the highest quality materials and techniques. Please contact us for more information on our custom jewelry services.